Windows Remote Assistance: frequently asked questions. If you're having trouble connecting two computers running Windows Remote Assistance, the problem could exist on your computer, on the computer you're trying to connect to, or with the Internet connection on either computer. Also, if the person that you're trying to help is connected to a corporate network, connection attempts might be blocked by a firewall or Group Policy.
If Remote Assistance fails to connect, you can run the troubleshooter on your computer to diagnose the problem. To troubleshoot connection problems on your computer. Open Remote Assistance by clicking the Start button . In the search box, type Remote Assistance, and then, in the list of results, click Windows Remote Assistance. Click Help someone who has invited you. If you've never used Easy Connect, click Use Easy Connect.
If you've used Easy Connect before, you can choose from a list of previous contacts. To invite someone who isn't on your contact list, click Help someone new. If the connection attempt fails, in the Remote Assistance dialog box, click Troubleshoot, and then follow the instructions. The Remote Assistance troubleshooter is only available on computers running Windows. В 7. If the troubleshooter doesn't identify any problems on your computer, then there might be a problem on the computer you're trying to connect to. Ask the person you're trying to help to run the troubleshooter.
Seems to be a bug coming with a recent automatic windows update (KB3004394). After some hours there was again a windows update (KB3024777) so i restarted the computer. External links. blogs.msdn.com; Windows Vista Remote Assistance Under the Hood; PDF Microsoft 7 Resource Kit for Remote Assistance; What is Windows Remote Assistance?
- Remote Assistance Features Use the following features in the Remote Assistance dialog box to participate in the remote assistance session: The Connection Status box.
- Important note: Remote desktop is only included in the Professional, Business, or Ultimate versions of Windows. Home editions do not have remote desktop.
To troubleshoot connection problems on the other computer. Have the person that you're trying to help perform the following steps. Click Invite someone you trust to help you.
If you've never used Easy Connect, click Use Easy Connect. If you've used Easy Connect before, you can choose from a list of previous contacts. To invite someone who isn't on your contact list, click Invite someone new to help you.
Windows Remote Assistance is a good way to give control of your Windows computer to someone whom you trust, remotely. With your permission, your friend or technician.
If the connection attempt fails, click Troubleshoot, and then follow the instructions. If you're still having problems connecting, or if the computer that you're trying to connect to is running a different version of Windows, try the following. For computers running Windows. В Vista or Windows Server. В 2. 00. 8. For computers running Windows. В XP or Windows Server. В 2. 00. 3. Make sure the UPn.
P Framework exception is enabled in Windows Firewall. If the computer you're trying to connect to is running Windows. В XP, make sure that the Remote Assistance exception is enabled in Windows Firewall. If the computer you're trying to connect to is running Windows Server. В 2. 00. 3, make sure that the Remote Desktop exception is enabled in Windows Firewall.